Hydro Quebec Power Outage Map (2024)

FAQs

What is the phone number for Hydro Quebec Panne? ›

Power outage: Tips on managing the situation

In advance, draw up a list of emergency numbers, including Hydro‑Québec 1 800 790‑2424.

Many failures are caused by weather events, but it's also possible for issues such as equipment failure and computer glitches to contribute to these events. Supply shortages ― This type of outage occurs when the demand for electricity exceeds the available supply.

Hydro‑Québec generates, transmits and distributes electricity. The largest power utility in Canada and a major player in the global hydropower industry, Hydro‑Québec also operates a vast high-voltage transmission system. Its sole shareholder is the Québec government.

Hydro‑Québec operates 15 interconnections with Québec's neighboring markets: Ontario, New Brunswick, New York State and New England. Additional interconnections with the U.S. are currently under study: Québec-Maine Interconnection. Hertel–New York interconnection.

Instead you have to contact Customer Services at Hydro-Québec : 1-888-385-7252. For situations related to service cut offs, the number to call is 1-877-571-3155. If you are not sure, or for an emergency, feel free to contact us.

People have been making fraudulent phone calls pretending to be Hydro-Québec employees. If someone calls and asks for a credit card number to keep your power from being cut off, don't give them any information. Note that Hydro‑Québec does not accept payment by credit card and never asks for credit card numbers.

Outages typically last 1-2 hours.

However, the three most common causes are natural causes, human error, and overload. Basically, any interruption between power generation and the supply of electricity to homes can cause a power outage. It can stem from inclement weather conditions, human error, equipment failure, and even animal interference.

Plugging in too many appliances or electronics in the same socket can lead to power surges and electrical fires. If you are experiencing power surges, have an electrician check to see if all of the outlets in a room might be operating on the same circuit. If so, overloading one outlet might not be the problem.

Through its efforts in terms of sustainability and social responsibility, Hydro-Québec jumped from fifth place in last year's ranking to first this year. It also clinched the top spot in 2018 and came in second in 2019. ranking.

Is Hydro-Québec a good company? ›

Hydro-Québec reviews FAQs

Hydro-Québec has an overall rating of 4.1 out of 5, based on over 443 reviews left anonymously by employees. 87% of employees would recommend working at Hydro-Québec to a friend and 69% have a positive outlook for the business. This rating has decreased by 1% over the last 12 months.

Hydro-Quebec's competitors and similar companies include Ontario Power Generation, BC Hydro, Endesa, Direct Energy, Entergy and Eskom Holdings SOC. Hydro Québec is an organization that produces, transmits, and distributes electricity.

Hydro-Québec is a government-owned corporation whose sole shareholder is the Québec government.

Transmission projects and partnerships

Hydro-Québec has been selling electricity into New England since the 1980s. This U.S. region accounts for about half the company's exports.

The province is also a source of wind, biomass and solar energy. All of these abundant sources of hydroelectricity made of Québec electricity rates some of the lowest in Canada and in the world. Electricity prices in the province are historically lower than in other provinces and states in North America.

Safety warning

If your home has no electricity or if the service mast is damaged, call Hydro‑Québec at 1 800 790‑2424, day or night, to report the situation. If your home has electricity and the service mast is not damaged, but a tree or branch risks damaging your service drop, you must rectify the situation.

How do I report a power outage, or find details about an ongoing power outage? To report a power outage, submit your report online (login required), through the Hydro Ottawa App or call our 24/7 outage line at 613-738-0188.

Hydro-Québec is a government-owned corporation whose sole shareholder is the Québec government.